In the interest of Full Transparency, Cabinet Pro LLC discloses ALL Prices and Company Policies.

Table of Contents

Mission Statement

Change of Company Name

Competitive Upgrades and Trade-Ins

Computer Requirements

Downloading Tips and Problems

Discounts & Special Offers

Enhancements & Services

Financing Options

Known Issues

Multiple Purchases & Networks
Additional Seats

CNC Partners

The CNC Post Processor
Including the Exporting of CSV and other files
 

Product Delivery & Crashes

Purchasing Agreements
Written & Verbal Agreements

Refund Policy

Registering/Un-Registering a Program

Re-seller Programs
Discount from Recommendation via a Cabinet Pro or Door Pro owner

Technical Support

Technical Support for Old Versions

Training in the Use of our Software

Transfer of Ownership

Upgrading to another Program

Updates and Technical Support

Privacy Notice:  Cabinet Pro LLC does not release, sell, or give away, now or in the future, your email address and other information requested on this site to any party or organization for any reason whatsoever.

 

 

 

 

 

 

 

 

Mission Statement of Cabinet Pro LLC

Cabinet Pro LLC is a software company based in Oregon, U.S.A. that is dedicated to customer success by providing high quality software as well as dependable and efficient technical support to Cabinet & Door Manufacturers.  Our goal is to offer our software products at the lowest prices possible and operate with honesty, integrity, consistency, and fairness within the framework of our policies for all customers, and to display those prices and policies for all to see.

 

 

 

 

 

 

 

 

 

 

 

 

 

Registering a Program

General Policies on Registering Cabinet Pro or Door Pro on Computers

1.  Registration numbers are issued per installation of Cabinet Pro or Door Pro and allow the software to operate.

2. Registration Numbers will only be given for the current version of Cabinet Pro or Door Pro.  Registration numbers cannot be issued to old versions.  Remember:  Cabinet Pro and Door Pro are dynamically changing programs that continually develop based upon the needs of our customers.  In addition to security issues, the current version's Registration Numbers simply do not point to the same features that did not even exist on previous versions.  Therefore, it is impossible to give Registration Numbers for previous versions of our software.  If you have a previous version of our software, and for some reason require a Registration Number, then you must be authorized to use the current version of our software on your computer, and the current version must be installed onto your computer.

3.  Each installation on a given computer is referred to as a "seat" and must be individually registered with Cabinet Pro LLC via email.  A Registration Number will be given once and only once per seat.

4.  If both Cabinet Pro and Door Pro are purchased by the same company, and that company opts to separate the two programs onto two different computers, then both computers must be registered with the same company name.  If two company names are required, then Cabinet Pro and Door Pro must be purchased separately.

 

5.  In order for a given seat of Cabinet Pro or Door Pro to be transferred from one computer to another, the program must be un-registered from the original computer with the un-registration information sent to Cabinet Pro LLC via email.  The program must then be installed on the new computer and registered with Cabinet Pro LLC as is described in #1 above.

6.   If a registered computer is no longer operative, and the customer wishes to transfer the use of the program to another computer without un-registering the inoperative computer with Cabinet Pro LLC, then proof of non-functionality of the original computer must be provided to Cabinet Pro LLC by a third party not associated with the purchasing company before another Registration Number is given.

7.  Registration Numbers for the current version will be given free of charge in the majority of cases involving computer crashes, theft, or breakage.  Read our official policy on Computer Crashes.


 

 


How to Register a Computer

Registration occurs after Cabinet Pro or Door Pro is installed.  Access the File Menu at the top of the opening screen of Cabinet Pro or Door Pro.  Click the "Register this Computer" option and follow the prompts on the subsequent windows.


 

 

For security reasons, we cannot go into detail as to why Registration Numbers will not operate on older versions.  But we can divulge that Registration Numbers cannot be given to old versions under any circumstances because of compatibility issues.  Registration Numbers will simply not operate on old versions.  So Registration Numbers will only be issued if the customer is using the Current Version of Cabinet Pro or Door Pro.


How to Un-Register a Computer

Un-registration is required after Cabinet Pro or Door Pro is installed and the user wishes to transfer a seat of Cabinet Pro or Door Pro to a different computer, change or upgrade the hard drive on which Cabinet Pro or Door Pro is installed, or re-install WINDOWS.  Access the File Menu at the top of the opening screen of Cabinet Pro or Door Pro.  Click the "Un-Register this Computer" option and follow the prompts on the subsequent windows.

 

 

If a computer cannot be un-registered because of a hard drive failure or because of a general computer crash that renders the user's computer non-functional, then the user would be allowed a new Registration Number for a new computer free of charge.  This will generally require a signed statement from the company where the new computer is purchased stating that your old computer is non-functional for whatever reason is appropriate.

 

 

 

Purchasing Agreements

Standard Purchasing Agreement

In order to obtain technical support, have your Registration Number and passwords emailed to you, operate our software, and become a registered customer, print out the appropriate agreement shown below and fax the filled out document to (541) 664-2810.  (Alternatively, you may scan the signed document and email the scanned document to Cabinet Pro LLC.)

 

  Standard Purchasing Agreement

 

Written and Verbal Agreements

Cabinet Pro LLC does not engage in verbal agreements of any sort.  All agreements must be put in written form, even if it is simply an informal email.  This policy ensures that both parties will have a clear understanding of what was in the agreement over time.

 

 

If a verbal agreement is reached between Cabinet Pro LLC and another company, then that agreement is not valid until an email or other written document is made, sent to the other party, and confirmed in writing by the other party.  Six months after the agreement has been made and memories have faded, both parties will still have a written statement clearly stating the details of the agreement.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Technical Support

What is the difference between "Technical Support" and "Training"?

Generally, the difference is that of time spent on your questions.  Standard Technical Support consists of giving relatively short answers to questions you may have on the operation of our software, and is given by email, telephone, or online remote access to your computer.  Technical Support answers usually last from one to five minutes.  To obtain Technical Support for all versions, we can be reached by email.  To obtain Technical Support for the current version, we can be reached by telephone as well.  In all cases, Technical Support is not scheduled in advance.

Training, on the other hand, consists of one-on-one tutoring on the operation of our software given in one or more hour blocks of pre-scheduled time.  In all cases, formal Training is scheduled in advance.

Individualized One-on-One Training

 

If you need help in setting up Cabinet Pro for your shop, above and beyond that which is available from the Video Help Center and standard technical support, then formal Training is appropriate.

If your company has made a personnel change in who is working with Cabinet Pro software, then please note that our technical support does not take on the responsibility of training this new person.  In this case, Training via one of the Training Options is a necessity.

Note:  Training for Cabinet Pro Standard is optional.  However, 1-2 days of training for the CNC Version is required.


Who can receive "Technical Support" and "Training"?

Only specified members from the company that purchased Cabinet Pro or Door Pro may receive Technical Support or Training from Cabinet Pro LLC.  We do not provide technical support for 3rd parties outside of your company as part of the Technical Support you and your company are authorized.

Note:  Training or Technical Support via online remote access may be given to a 3rd party of your choosing at a pre-paid cost of $200 per hour.  Otherwise, such help is not authorized.

   

Technical Support for the Current Version and for Old Versions

Technical Support is free of charge for any version of Cabinet Pro or Door Pro you may have.  If you have previously owned software from some of our competitors you know that technical support is restricted to about 5 incidents per year, or a charge is applied for each technical support call.  Cabinet Pro LLC has no such restrictions. If you are working with the most current version, then you qualify for Options 1 -6 below.  If you are using an old version of Cabinet Pro or Door Pro, then you only qualify for Options 1 & 2 below.

Please Note: Unless you have an emergency of some sort, all Technical Support questions must be initiated with a Technical Support Ticket via the Email Technical Support command button at the top of the opening screen of Cabinet Pro or Door Pro.  If it is necessary to access your computer to resolve the problem, you will be notified via an email response to your Ticket.

The Current Version of Cabinet Pro or Door Pro
  Old Versions of Cabinet Pro or Door Pro

Full Technical Support:  If you have the Current Version of Cabinet Pro, then you qualify for FREE Full Technical Support, which is described in Options 1-6 below.  Questions sent via email have high priority and will be answered within 0-2 business days.

 

 

 

Limited Technical Support:  If you have an old Version of Cabinet Pro, or if you are past the 30 day period following your purchase and you have decided against Full Technical Support and Program Updates, then you qualify for FREE Limited Technical Support, which is described in Options 1-2 below.  Questions sent via email have low priority and will be answered within 0-4 business days.

See our reasons why technical support for old versions is limited to email. 

 


Option 1:  Video Help Center

From the opening screen of either Cabinet Pro or Door Pro, press the Video Camera Icon shown at the top.  This will take you to the Video Help Center where you should type in some keywords in the FIND field to display those videos that pertain to the keywords you entered.

 

For example, if you type "changing material", a number of video titles will appear that pertain to changing material.  Simply click on an appropriate video to view the answer to your question.  This method of support is available for ALL versions of Cabinet Pro and Door Pro.

Please note:  If the question you ask a representative is answered in a video tutorial, you will be directed to that video for the answer to your question.


Option 2:  Email

From the opening screen of either Cabinet Pro or Door Pro, press the Email Support Icon shown at the top.  This will backup the job you are currently working on as well as all of your setups.  You will then be asked to describe the problem you are having as well as how we can reproduce your problem.

We will load your job and your setups onto our computer and reproduce your problem as you have directed.  After inspecting the problem, we will then email or call you with our resolution to the problem you asked.  This method of support is available for ALL versions of Cabinet Pro and Door Pro.

 

Questions sent via email have high priority for those authorized FULL Technical Support and will be answered within 0-2 business days, usually within a few hours.

Questions sent via email have low priority for those authorized FREE Technical Support and will be answered within 0-4 business days.

Questions sent via email may not exceed TWO per Technical Support Request.

 

Please note:  If the question you ask a representative is answered in a video tutorial, you will be directed to that video for the answer to your question.


Option 3:  Telephone

Simply give us a call at (541) 664-2808 during the hours we are open for technical support.  If your call will involve a setup question or a job-related question, then you should email us a job either via Option 2 above or by

 

writing an email from your own email account.  You can obtain directions for this by clicking hereThis method of support is available with Full Support for only the most current version of Cabinet Pro and Door Pro.

Please note:  If the question you ask a representative is answered in a video tutorial, you will be directed to that video for the answer to your question.


Option 4: Skype

For International calls, let us know via email when you will be calling us via Skype, and then give us a call at the time you specify.

 

Please make sure you request to be on our contact list by entering our Skype ID into your Skype screen.  This method of support is available with Full Support for only the most current version of Cabinet Pro and Door Pro.

Please note:  If the question you ask a representative is answered in a video tutorial, you will be directed to that video for the answer to your question.


Option 5: Remote Access to your computer

As long as you have the current version loaded on your computer, we can access your computer remotely and show you how to solve whatever problem you are having.  Simply give us a call via Telephone or Skype, explain your issue, and we can get onto your computer immediately to resolve those issues..

 

This method of support is available with Full Support for only the most current version of Cabinet Pro and Door Pro.

 


Option 6: FREE issuing of Registration Numbers and the Current Program in case of a Computer Crash

As long as you have the current version loaded on your computer, Cabinet Pro LLC will in most cases help you free of charge restore Cabinet Pro or Door Pro and its data.  For security reasons, we cannot go into detail as to why Registration Numbers will not operate on older versions.  But we can divulge that Registration Numbers cannot be given to old versions under any circumstances because of compatibility issues.  Registration Numbers will simply not operate on old versions.  So Registration Numbers will only be issued if you are using the Current Version of Cabinet Pro or Door Pro.  For more information on this topic, see the section on Computer Crashes.

 

This method of support is available with Full Support for only the most current version of Cabinet Pro and Door Pro.

 

 

 

 


Individualized Training

What is the difference between "Technical Support" and "Training"?

Generally, the difference is that of time spent on your questions.  Standard Technical Support consists of giving relatively short answers to questions you may have on the operation of our software, and is given by email, telephone, or online remote access to your computer.  Technical Support answers usually last from one to five minutes.

Training, on the other hand, consists of one-on-one tutoring on the operation of our software given in one or more hour blocks of pre-scheduled time.

Standard Technical Support

 

If you need help in setting up Cabinet Pro for your shop, above and beyond that which is available from the Video Help Center and standard technical support, then formal Training is appropriate.

If your company has made a personnel change in who is working with Cabinet Pro software, then please note that our technical support does not take on the responsibility of training this new person.  In this case, Training via one of the options below is a necessity.

Note:  Training for Cabinet Pro Standard is optional.  However, 1-2 days of training for the CNC Version is required.


Option 1:  Individualized Online Training (Most common and most cost effective)

For those who wish to learn Cabinet Pro quickly, and be up and running as soon as possible, we offer 1 or more days of one-on-one training on Cabinet Pro or Door Pro. 

Training generally covers those topics that are of interest to the trainee.  Alternatively, we offer a full curriculum.  Click here to view the formal Training Curriculum.  Training shall only be given on the current version of Cabinet Pro or Door Pro.  Training shall not be given on old versions.

Prices for this Individualized Training can be seen at the Prices link.

Note:  Payment for training is due in full at the time of scheduling.

Individualized Online Training consists of 3 hours of direct communication per day, spread out over an 8-hour day.  A 1/2 day of training consists of 1 1/2 hours of direct communication, spread out over 4 hours (see What to Expect below).

 

Remember:  If training has been scheduled for your company, then we have allotted time and resources to you.  Unless otherwise stated in writing, the company being trained is to call Cabinet Pro LLC at the specified time and date when training is scheduled.

Re-scheduling Training:  Training may be re-scheduled with no penalties if done so in writing at least 12 hours from the start of training, or within a time frame that is acceptable to both Cabinet Pro LLC and the Trainee.

Late Start:  The time scheduled for your training may sometimes need to be postponed due to unforeseen events.  If the Trainee needs to postpone training and calls or writes within 12 hours of the scheduled training, the Start Time does not change, but the training shall not be considered a No Show.  For example, if training originally started at 5AM and the Trainee called to postpone the training for two hours, the training start time will still be the original 5AM.  If Cabinet Pro LLC needs to postpone training, then the entire training session shall be re-scheduled to a time of the Trainee's convenience.

No Show:  Failure to keep this scheduled training appointment may result in forfeiture of payment, forfeiture of the training itself, or forfeiture of both.  A "No Show" is defined as being more than 15 minutes late to a scheduled training session.

Note: All training must be completed with 30 days of being paid for or scheduled.  After that time, all training and all money paid that is not used in training are forfeited, and the scheduled training shall be cancelled. 


Option 2:  Individualized Online Training, by the hour

This option requires the following:
    A.  That you
download and install the latest version of the program.
    B.  That you call us at 6AM, PST on the date of the scheduled training.
    C.  That we link up to your computer via the internet.  (See our
Contact Us page)

    D.  $200 per hour of instruction scheduled at 6AM PST, Mon - Fri.
    E.  One-hour sessions will begin at 7AM on the scheduled day.  Two-hour sessions will begin at 6AM on the scheduled day.

If you have high-speed internet access, then you will be seeing what we are doing with the program on YOUR computer while we talk via the telephone or via Skype.  Remember:  time is being reserved for you between either 6 or 7AM and 8AM.  If you call late, the session is still reserved between either 6 or 7AM and 8AM, and will end at 8AM.  So please make sure you call at 6AM for a two-hour session or at 7AM for a one-hour session to use the maximum time reserved for you.

 

Cancellation of Training:  Training may be cancelled only if requested in writing at least 24 hours prior to the date of training.  If cancellation is authorized then the company requesting training may request one of the following:
    A.  Application of the full amount paid for training to either Yearly Update fees or to the purchase of another program module.
    B.  A refund of the training fee paid minus 5% as per our Standard Refund policy.

Note:  Payment for training is due in full at the time of scheduling.


$200 per hour of instruction scheduled at 6AM PST, Mon - Fri

 


Option 3:  Training at Cabinet Pro LLC

This option must be requested and paid for in advance.  The charge for training at Cabinet Pro LLC is $600 per 4 hours for the customer who travels to Central Point, OR.  For a full 8-hour day, the charge is $1,200 per day.  Please note that the hours spent at Cabinet Pro LLC will consist of about 50% instruction and 50% individualized work checked and supervised by Cabinet Pro LLC.

Note:  Payment for training is due in full at the time of scheduling.  (Payment may be forfeited and your training cancelled if you miss your scheduled training day and do not re-schedule at least 24 hours prior to the start of your training.)

 
Day of Week

Rate

Monday - Friday $1,200 per day
Saturday and Sunday $1,200 per day
(add $300 per day for each Person over one)

Option 4: Training at your Location

If training is required at the customer's location, then the general charge for this service consists of a charge per day, plus expenses. 

A day of training at your location is defined as 8 hours, beginning at a time designated by the company requesting training.  If you are requesting training in part to set up your CNC router, please make sure you have some sample code that you know works which, if needed, we can use to duplicate within Cabinet Pro.  Preferably, this sample code should be sent to our office prior to our visit to your site.

Note:  Payment for training and expenses are due in full at the time of scheduling.  Prior to scheduling on site training, make sure you fill out our On Site Training Form.  To schedule and pay for on site training, call our office at (541) 664-2808.

Generally, one person is required for training.  However, if a Language barrier will exist in training, or if more than three people will be trained, then two trainers will be necessary: a main speaker and an assistant.

 
Day of Week

Rate

Monday - Friday $1,200 per day
Saturday and Sunday $1,200 per day
(add $300 per day for each Person over one)
Expenses

Travel
(United States, Canada, Mexico, and Caribbean)


Economy Premier Class

Travel
(All other International)


Business Class
 
Lodging/Meals/Rental/Misc. $275 per day


Cancellation of Training

If you do not show up for training, are late, or leave training early, you will forfeit a minimum of 30 minutes of training and any associated payment for that training.  Remember:  time is being reserved for you, even if you are a no-show.

 

To cancel training without penalty, please write an email notifying us of cancellation or postponement at least 24 hours prior to your allotted time.

 

 



Note: All training must be completed with 30 days of being scheduled.  After that time, all training and all money paid that is not used in training are forfeited.

 

 

 

Training Curriculum

Introduction

Training in the use of Cabinet Pro Standard or Cabinet Pro CNC is available from Cabinet Pro LLC at a rate described at the Prices link.  Generally, formal training is scheduled for one of two reasons:

1.  The Company requires quick setup of Cabinet Pro, and wants to learn Cabinet Pro in the shortest and most efficient time.

2.  After reviewing the free Setup Curriculum, the Company still requires help in getting Cabinet Pro set up properly.
 

 

One day is suggested for the non-CNC Standard Version of Door Pro
Two consecutive days are suggested for the non-CNC Standard Version of Cabinet Pro.
Four consecutive days are suggested for the CNC Version of Cabinet Pro
Two consecutive days are suggested for those upgrading from the Standard to the CNC Version
3-10 consecutive
days of training are required for the Inventory Control module.


Benefits of Online Training vs. Onsite Training

If we were to travel to your location for training, we would show you on your computer how to setup Cabinet Pro, as well as verbally explain to you the concepts behind Cabinet Pro.  We can accomplish precisely the same thing by accessing your computer via remote support, and talking to you via telephone or Skype.  Training in this manner consists of accessing your computer, and staying on it all day.  Throughout the day, we give you personalized instruction on a given task, allow you time to perform that task by yourself, and then check your work when you have finished.

 

 If it has been satisfactorily completed, we then proceed to the next step according to an established curriculum until the setup of Cabinet Pro is completed and you are able to operate Cabinet Pro to produce your bids and cutlist reports (and CNC output, if appropriate).  The major benefit of online training is the tremendous savings when compared to onsite training.  You not only pay one-half the daily rate, but you also save on travel expenses, consisting of airline tickets, lodging, and meals.

 


What to Expect

For one to four consecutive days, you will call Cabinet Pro LLC via Skype (preferred) or via our regular telephone number throughout the day while we are connected to your Computer through Remote Support.  During this time, although we will be connected to your computer throughout the day, we will be in direct communication for approximately 3 hours spread out over an 8 hour day because you will be doing most of the work after being given Step-by-Step instructions on how to set up Cabinet Pro, and how to enter information.  You will be given an assignment to complete on your own a single setup, such as material, building parameters, cabinet library, edgebanding, etc.  During any assignment, if you have questions you will call us, and, we will get back onto your computer to clarify any problems you may be having.  At the end of a particular assignment, we will check your work, and then go on to the next setup procedure.  If more than 3 hours of actual instruction is given within these 8 hours, then the price for training is 1 1/2 times the standard rate.

 

 

After you have been shown how to access the next setup and how to enter information into that setup, you will be given yet another assignment to complete this second setup. Again, if you have questions you will call us and we will get onto your computer to see what issues you may have. We will be there to answer any questions you may have as you proceed through the setup process.  We will continue in this manner for either two (or four) days through as much as the setup process as is appropriate.  If you do your part and diligently focus on completing the training exercises you will be given for the entire two (or four) days, you should be able to fulfill the Learning Objectives described below.  If, however, you are interrupted many times during the day where your focus on learning Cabinet Pro is disrupted, then you will find that you will not meet the expected Learning Objectives.


 

 

 

 

 


 

The CNC Post Processor

1.  Introduction 

For each purchase of a CNC Version of Cabinet Pro or Door Pro you are allowed one and only one free post.  Once you have selected your free post, you will not be authorized to change your post to another.

1.  If you have two or more CNC routers where two or more posts are needed, then you may purchase more Post Processors from the Pricing Screen.

2.  If you have a single CNC router but require a 2nd Post because you are now using a router other than the one you initially chose, then you will be required to purchase this second post at 1/4 the price of a 2nd Post as shown on the Pricing Screen.

3.  If you have already changed a Post and now need to return to a previous post, then you will be required to purchase this post at 1/4 the price of a 2nd Post as shown on the Pricing Screen, even if the previous post was initially free of charge.

Cabinet Pro and Door Pro already contain virtually all post processors for every machine on the market.  We process CNC code in several formats: G-code, Biesseworks, Woodwop, Hops, Xylog, Wincut, Albatross, and HPGL.  In the unlikely case that we do not currently support your CNC router, an already existing post is generally modified to match the requirements of your router.

 

If the code for your router is non-standard g-code and we do not already have a post for it that can be easily modified, then there may be an additional charge to modify or create the post processor for your CNC router. (See Modifying or Creating a Post Processor below.)  If an additional charge is necessary, you will be told once we are able to see a sample of the code required for your machine.  It is suggested but not required that you provide this sample code prior to purchasing.  All Post Processors after one are supplied at an extra charge. (See the Add-On modules at the Pricing Screen.)

Also, horizontal boring is not a commonly requested function for a CNC router, so this feature is not part of a standard CNC post.  Horizontal boring is supplied per machine (per post) at an extra charge (See the Add-On modules at the Pricing Screen.).  If any custom changes are required on a post to accommodate a given router, then a charge may be applied.  It is the responsibility of the Purchasing Company to provide, in writing,  a detailed description of any custom changes required for its router, and it is the responsibility of Cabinet Pro LLC to provide the additional charges, if any, that will be necessary in order to address those custom changes.

In most cases, our Pre-Made Post Processors will operate your CNC router according to your expectations.  If so, then you do not need to go any further in this section.  However, if our Pre-Made Post Processor for your router is non-existent or requires modification, then please read the sections below and perform the tasks that are required of you.


2.  The Responsibility of Cabinet Pro LLC vs. the Responsibility of the Purchasing Company 

Each CNC router, even those from the same company of those we currently support, usually incorporate slightly different CNC code.  This may require the existing Post Processor to be modified in order to accommodate your particular machine. It is the responsibility of Cabinet Pro LLC to ensure Cabinet Pro CNC or Door Pro CNC outputs code that meets the requirements of the purchasing company.  And it is the responsibility of the Purchasing Company to provide Cabinet Pro LLC with correctly formatted CNC code that operates on the Purchasing Company's router (annotated if necessary, as is shown below)

If a third party is required by the Purchasing Company to provide correct code format, such as the machine's technical support division, then the owner of the Purchasing Company must take responsibility in requesting the code format provided by the third party.

 

  If a third party is given authorization by the owner of the Purchasing Company to provide CNC code, then the third party should contact Cabinet Pro LLC to supply the necessary code as described below.  Cabinet Pro LLC does not contact third parties, CNC manufacturers, or the Technical Support department of your CNC router company in order to obtain correct CNC Code formatting for your machine.  We have found in too many cases that this results in dead ends and inefficient use of time.  Providing a correct CNC code template by either your own knowledge of your router, by contacting third parties, CNC manufacturers, or the Technical Support department of your CNC router company is the responsibility of the Purchasing Company.

If the Purchasing Company cannot fulfill this task, then refer to Modifying or Creating a Post Processor below.
 


3.  Required Code from the Purchasing Company

At the minimum, especially if time is of the essence, a single file showing the actual code that runs on your router should at the very least, show a dado cut and a drilling operation (Fig. 1).  Supporting the other machining operations can be postponed until a later date.  If you decide to provide the CNC code for your router that will machine the operations shown in Fig. 1, please be prepared to annotate the code, if requested, so that we know what each command represents (see below).

 

Sometimes a Purchasing Company will send us their CNC manual for us to figure out what their g-code commands mean.  Although manuals are appreciated, we do not search manuals for annotation and clarification of code.  Annotation is the responsibility of the Purchasing Company and must be done by the Purchasing Company or its designated technical support team.  If the Purchasing Company cannot fulfill this task, then refer to Modifying or Creating a Post Processor below.
 


4.  Your Task, if the CNC code generated by Cabinet Pro requires modification:

The goal behind this task is to compare code that Cabinet Pro is generating with the code it should be generating so that we may change your Post Processor to your specifications.

1.  Make sure you send the name brand,the model of your CNC router, and the code described below to Cabinet Pro LLC at support@cabinetpro.com so that we may prepare your Post Processor.
2.  Make sure you have loaded the correct Post Processor into your version of Cabinet Pro via the Machine & Post Processor Setup screen.  If you need help in doing this, see the Video Tutorial titled, "Selecting your Post Processor," under Setting Up CNC Machining at the Video Help Center.
3
.  Create operations similar to those in Fig. 1 below and generate the CNC code for your router within Cabinet Pro.  If you need help in doing this, see the Video Tutorial titled, "Testing the Link from Cabinet Pro to your CNC Router," under Setting Up CNC Machining at the Video Help Center.
4
.  The code you create within Cabinet Pro should be labeled, "Original Code" (see the sample below).  Save the text file that contains this Original Code and re-name it, "Original Code".  Use the extension your machine requires (such as .ANC, .NC, .TAP, .NCD, .MPR, etc.)
5.  In whatever software you have been using up to now, or by asking your router's technical support department, or by contacting your CNC machine company, create the correct code required to machine that which is shown in Fig. 1 below.
6
.  Name your correct code, "Annotated Code".  Use the extension your machine requires (such as .ANC, .NC, .TAP, .NCD, .MPR, etc.)
 

 

7.  Using a text editor, such as Notepad or WordPad, edit this correct code and describe the meaning of each line of corrected code whose meaning is not obvious.
8
.  In a Single Email, attach the two files described above, e.g., Original Code.ANC and Annotated Code.ANC, and describe your CNC router by including its name, model, year built, and whether it is nested based or a point-to-point machine.  Also include the name and contact information of the person we may contact if we have questions about the files that were sent.
9
.  Only Standard Code for a given machine must be supplied for a post.  No user-defined parameters or commands are allowed.  If user-defined parameters or commands are absolutely necessary, there may be an additional charge for the inclusion of these items in a post.
10.  Once your re-written Post Processor is correctly machining dados and drilling shown in Fig. 1, repeat steps 1 - 8 above, with the only change being that you should perform these steps for the machining shown in Fig. 2, rather than Fig. 1.
11.  If you have a Drill Head on your machine, and it too requires modificaton, then in addition to the steps above, please include a diagram showing the layout of your drill head as well as the individual bit designations.  Also, include specific code showing how these bits are activated and deactivated.

If the Purchasing Company cannot fulfill this task, then refer to Modifying or Creating a Post Processor below.
 

 

Figure 1     Minimal Machining on a 20"x30" Part

                   (Specific locations of machining are generally not needed.  If further explanation is necessary, we will contact you.)
 

Figure 2     All Machining on a 20"x30" Part

          
(Specific locations of machining are generally not needed.  If further explanation is necessary, we will contact you.)


5.  Required Code from the Purchasing Company

A Sample of what is meant by Annotated Code
On the left is shown original code, and on the right is shown that same code with comments describing the meaning of various commands.

 

 

   
 


6.  Troubleshooting a CNC Router:  Is it a software problem or a machine problem?

If the CNC code that is generated by Cabinet Pro is incorrect, then your CNC Router can be expected to perform poorly or not at all.  This is probably a software problem.  In this case, send annotated code that you expect Cabinet Pro to produce and we will change the code generated to your specifications.

 

If the CNC code that is generated by Cabinet Pro is accurate according to your specifications, but your CNC Router is not performing correctly, then it is probably a machine problem and you should contact the Technical Support department of your router.


7.  Drill Head Support

To have Cabinet Pro fully support your drill head, please include the following in one email:

1.  Attach a job made via Cabinet Pro so that we have your current setup.

2.  Provide the name and model of your CNC Router.

 

 

3.  Provide a labeled diagram (top view) of your drill head showing the layout of bits, and how each bit is identified.

4.  Provide the offset(s) from your spindle to your drill head.

5.  Provide working code that shows your drill bank being utilized, where bits are being lowered, utilized, and then brought up again.  This code should be relatively short, but complete.


8.  Modifying or Creating a Post Processor

There are some routers that have a high probability of requiring their post processors to be modified or created at additional cost. These routers may include but are not limited to Giotto, Komo, SNX, Busellato, and ViTap machines.  

General Cost: The cost of modifying or creating a post processor is generally somewhere between $2,000 and $6,000, depending upon the complexity of the code required, availability of sample code, whether the code is annotated or not, having access to someone who is fluent in the code required, etc.

Onsite Training: The cost described above may be decreased or eliminated if time is used during onsite training to write and test the modified or newly created post processor.

If an additional charge is necessary, you will be told once we are able to see a sample of the code required for your machine.  It is suggested but not required that you provide this sample code prior to purchasing.

 

 

 

 

All CNC training, if any, will be postponed until the post processor is completed. 

 

 

Export/Import Module

The Export/Import Module allows the exporting of data to other machines or software.  Prior to purchasing this module, make sure it is sufficient to reproduce the actual file you require to be exported.  If this module cannot reproduce the file contents you require, then custom changes may be required.  These changes, if any, will most likely result in higher costs.

Generally, if any changes are required to the Export/Import Module in order to support a given tool, machine, or software program, then the additional cost for these changes shall, at the very minimum, be equal to the cost of a 2nd Post (see the Add-on Modules price list).  If the requested changes are more extensive to warrant an even higher cost, then the total cost shall be disclosed to the customer prior to any work done or payment received.

 

 

A second common use of the Export/Import Module is the importing of CSV files as an alternative method of inputting a job into Cabinet Pro or Door Pro.  If this CSV file contains basic information such as Customer Name, Construction Method, CNC Method, Material, Library Cabinet Name, and its dimensions, then the charge for this is covered with the list price of the Export/Import Module.  However, if the imported information is more complicated then the charge may be more to reflect the added complications.  Make sure you are clear on what is expected both in CSV format and its cost prior to purchasing Cabinet Pro or Door Pro.

 

 

 

 

 

                                

 

                                   

Transfer of Ownership

The purchase of any software from Cabinet Pro LLC involves the right to use the purchased software, not the purchase of the software itself. This right to use this software is not transferable to another party, nor can it be sold to another party.

If you sell your complete business to someone else, so that your business remains intact but under the name of another party, and the new owner wishes to have a change of company name, then this is allowed at a nominal fee and falls under the category of Change of Company Name.

Whether or not a company name change occurs, there will exist a $600 charge to transfer ownership of Cabinet Pro or Door Pro to the new owner of your business.  The new owner will be authorized program updates and technical support only after this fee is paid. 

 

Otherwise, our software cannot be sold to another party.  Our software is the sole property of Cabinet Pro LLC and may only be sold by Cabinet Pro LLC or its authorized representatives.  If you decide to purchase Cabinet Pro, Door Pro, or Garage Pro, you will be purchasing the right to use our software, not the software itself.

If you decide to sell the CD's you received that has our software on it, then please inform the person or company to whom you are selling the CD's that they will not be authorized training, technical support, updates, registration numbers, passwords, or any other services from Cabinet Pro LLC or its representatives.  Remember: in order to use our software, one must purchase the rights to do so, otherwise it is considered piracy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Change of Company Name

Changing of Company name where there is no change in ownership

If you wish to change your company name on the program, and you will still be the owner of this company, then we need to formally re-register your company name, and issue you a new Registration Number after you un-register your current installation.  You are entitled to change your company name one time for a charge of $300 (see the Note below)  if you are current on Program Update Fees.  If you are not current, then you must become current before requesting a change of Company Name.

If you decide to change your company name again, you will not be authorized to re-register under a third company name; instead, you will need to re-purchase the program.

 

Note: Cabinet Pro LLC reserves the right to disallow the changing of a company name if it is determined by Cabinet Pro LLC that by doing so a security violation or risk is possible, without divulging the nature of the violation or reason for the risk.

 

Please note:  You must meet four conditions in order to be authorized a Company Name Change:

1.  You must have owned the program for 6 months or longer. 

2.  You must be current on the yearly update and technical support fees

3.  You must have not had a Company Name Change in the past. 

4.  You must be the same owner of your company who is simply changing your company's name.

If you wish to re-register your program under a new company name and you meet all of the conditions above please fill out and fax the Change of Company Name form by clicking the link below.  After you have printed the form, fax it to (541) 664-2810.  Click here to view and print the Change of Company Name Form.


Changing of Company name where there is a change in ownership

If you wish to change your company name on the program because of a change in ownership, then you are entitled to change your company name and ownership for a charge 40% of the regular price of the software, if you are current on Program Update Fees.  If you are not current, then you must become current before requesting a change of Company Name due to change of ownership.
 

 

Notice: If the protocol described in either of these two sections is not followed, and the software is being used by another unauthorized company, then that company shall not be authorized technical support or updates.


 

 

 

 

 

 

 

Refund Policy

Standard Refund Policy of Cabinet Pro LLC

1.  There are no refunds on any purchased or rented software.  If you would like to make sure our software will fit your needs, then click here for more details on how this can be accomplished.

2.  There are no refunds on additional seats purchased, even if sometime in the future they are no longer needed.

3.  There are no refunds on additional modules ordered, even if sometime in the future they are no longer needed.

4.  There are no refunds on any charges for custom changes made on Cabinet Pro or Door Pro.

 

5.  There are no refunds on Training Fees paid, unless  a cancellation is requested in writing at least 24 hours prior to training.  If cancellation is authorized, then the refund shall consist of the Training Fee paid minus 5%.

6.  A non-refundable down payment of $500 will hold any special pricing for a period of 60 days, unless stated otherwise for a particular special.  Passwords to use the software will only be given upon full payment.

7.  There are no refunds on any services or software provided by Cabinet Pro LLC, with the possible exception of Training Fees discussed in #5 above.

8.  If a credit card transaction or wire transfer is made by mistake and a refund is requested prior to the signing of our Standard Purchasing Agreement, then a 5% handling fee to compensate various banking fees will be deducted from the refund.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Upgrading to Another Program

For All Purchases

A purchase of any program automatically allows the purchaser the option of upgrading to a higher version at any time in the future by simply paying the difference in price between the regular price of the two programs.  In addition, the Regular Price of a higher version, in the case of a price increase, will remain locked at whatever its price was at the time of the original purchase for a period of 60 days from the date shown on the Purchasing Agreement.  If a program is purchased at a discounted price, other than the Idea Generator, then the price of the upgrade will be the discounted price if and only if the discount is still officially offered.

If a program is purchased via a discounted plan, then all upgrades to higher versions of Cabinet Pro or Door Pro would be the difference between the regular prices of the version currently owned and the regular price of the upgraded version.

 

If you are purchasing at a discount and you are certain that you will be getting a CNC router later on, you may want to think about purchasing the CNC version at the same time as when you purchase under the discounted price, so as to take advantage of the larger savings.  Otherwise, when you upgrade to a CNC Version later on, the price for upgrade will be the difference of the regular prices, not the sale prices.

If you are updating to the Current Version of Cabinet Pro after skipping one or more years, or you are upgrading to a higher version of Cabinet Pro, then you may choose to pay the appropriate update or upgrade fees or you may switch to the Gold Plan as if you were a new customer.


 

Upgrading more than one seat

All upgrades are per seat.

As an example, let's assume a particular user purchased two seats of Cabinet Pro STD Option 4 and two seats of Cabinet Pro Option 1.  At a later date, this user wanted one of the Option 1 Seats to be upgraded to Option 3.  In this case only that one seat shall be affected.  All other seats shall remain active but as the original Version (Option).

 

If at a later date this same user purchased a CNC router and wanted one of the Option 4 seats to be upgraded to the CNC Version, then only one of the two Option 4 seats would be upgraded.  This user would now have one CNC Version, one STD Option 4 Version, one STD Option 3 Version, and one Option 1 Version.  All Versions (Options), however would be able to communicate with each other such that a room of cabinets designed with the Option 1 Seat could be sent to the computer that contains the CNC Version in order to process the job via the CNC Router.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Program Enhancements

Introduction

New features and enhancements are continually being added to both Cabinet Pro and Door Pro.  Some of these enhancements are a result of the vision we at Cabinet Pro LLC have for our software, and some are the result of suggestions by our customers. We have two main categories for enhancements to Cabinet Pro and Door Pro:  Paid Enhancements and Free Enhancements.  Implementing enhancements suggested by our customers is a relatively unique service of Cabinet Pro LLC.  Enhancements that are paid for by the requesting customer are of course given the highest priority.

 

If a given customer needs a new feature or enhancement and requires that it is implemented as soon as possible, then there will be a charge to that customer for giving the enhancement high priority.  The only programming change that is of higher priority than a paid enhancement is a program glitch.  Fixing glitches and bugs are always top priority, except those minor bugs that do not impact the manufacturing, pricing, or designing processes.  Generally, Paid Enhancements are changes you require for your business.  Free Enhancements are not.
 


Paid Enhancements to Cabinet Pro and Door Pro

1.  Write an email to Cabinet Pro LLC by pressing the Feedback button below and clearly describe your suggestion.
2.  Describe in your message a very detailed explanation of what you would like added to Cabinet Pro or Door Pro, and how you would like to see it operate.  Make sure you select the Paid Enhancement option within the Feedback form you will be filling out.

 

 

3.  You will get an email in response stating whether or not your idea/request has been accepted, how much it would cost, and an estimated timeline for completion.
4.  If your request is accepted, then 100% of its cost is required before work begins.  If the amount is over $10,000 then 85% is initially due, and the balance of 15% due upon completion.

If you require custom changes to Cabinet Pro or Door Pro, please see our description of the Custom Programming services we offer.  There may be a charge of $250 for a Proposal involving custom programming. But this charge is deducted from the final amount of the Proposal, if the Proposal is accepted.  The schedule of payment is the same as it is for Paid Enhancements described in #4 above.
 

 

Free Enhancements to Cabinet Pro and Door Pro

1.  Write an email to Cabinet Pro LLC by pressing the Feedback button below and clearly describe your suggestion.
2.  Describe in your email a very detailed explanation of what your idea for enhancing Cabinet Pro or Door Pro is.
3.  Please note that you will not receive an email in response to your suggestion.  In all cases, you will not be given a timeline for its implementation, its position on our Priority list, nor whether or not a suggestion for a free enhancement has even been accepted.  No information whatsoever regarding the status of FREE enhancements shall be disclosed to the public.  This is generally because the order that enhancements have on our Priority list continually changes based upon new ideas that are submitted, because of paid enhancements that must be completed for a paying customer, or because of a given direction we have deemed important for our software to be developed.

 

4.  If your suggestion has been accepted and eventually implemented into Cabinet Pro or Door Pro, then you will be informed of its implementation via the update notes that accompany each program update.  You will not be notified individually.
5Note:  Free enhancements may not be implemented for weeks, months, or even years, depending upon where it is placed on our Priority List.
6.  Because the priority of a given free enhancement is subject to change at any time, no estimate for time of completion shall be given or approximated.

Free Enhancements are sometimes referred to as "suggestions for improvement".

 

 

Common Services offered by Cabinet Pro LLC

Cabinet Pro LLC offers a number of services to its customers.  The list at the right are some examples of these services.

 

 

 

 

 

 

 

1.  The creation of Construction Methods and the setting of construction parameters for your Cabinet Pro set up. These methods will still require modification and refinement by the cabinet company. ($750) 
2.  The creation of CNC machining instructions for your shop. These machining instructions will still require modification and refinement by the cabinet company. ($750)
3.  The inclusion of a company's door photos into Cabinet Pro or Door Pro.  ($25 per door photo if the final product is allowed to become part of Cabinet Pro's Door Library, $50 per door photo if it is to be exclusive to the cabinet or door company.)
4.  Creation of common Smart CNC Rules  These machining rules will still require modification and refinement by the cabinet company. ($500)
5.  Creation of common Smart Hardware Rules  These hardware rules will still require modification and refinement by the cabinet company. ($500)

 


 

 

 

Yearly Updates & Technical Support

Purchased Software 

Cabinet Pro LLC has no yearly maintenance fees, but offers an optional charge for updates and enhancements.  These program updates are posted on this website throughout the year.  We provide free full technical support for the current version of our software, and free limited technical support for older versions. 

Please note:  Only the most recent version of Cabinet Pro or Door Pro is guaranteed and fully supported.  While Full Technical support can not be given to older versions of our software.  Limited Technical Support is free and available for older programs.  If you want to know why this is so, please click here.  See the section on Technical Support to learn the differences between Full and Limited Technical Support.

1.  Under normal circumstances, a new customer is entitled to 30 days of free full technical support.  After this 30 day period, the new customer may opt to purchase, at a pro-rated cost, further updates and support until the end of that calendar year, i.e., December 31.

2.  All update/support fees for existing customers are due in January of each calendar year, if the customer wishes to continue being eligible for updates and technical support for that year.  The yearly password that allows the update to operate on a given machine is changed in January of each year.  Remember:  the yearly charge for updates & technical support is optional for purchased programs.

3.  An existing customer may purchase the current year's updates and technical support at any time during the year.  This will result in the customer receiving all cumulative updates that were issued up to that time, as well as all updates remaining in that calendar year.  (It is for this reason that the full amount is still due even if paid in November, for example, rather than in January of a given year.)

 

 

 

4.  All of our software products undergo continuous changes throughout the year.  Update fees, which are due in January of each year, are optional and entitle the customer to technical support for the most recent version of our software until December 31 of the current year.  Update/Technical Support Fees are considered late, or skipped, as of January 31st of the new year.

5.  Updates are placed on our download page about once a month and reflect enhancements, bug fixes, and customer suggested improvements.

6.  If an existing customer decides to purchase updates and technical support for the current year, but has not paid the previous year's update fee, then the charge to bring this customer up to date is shown on our update chart.

7.  When a customer skips a year or more, then there will exist a charge to bring this customer up to date is shown on our update chart.

8.  In all cases, the customer would obtain all of the enhancements, fixes, and modifications that went into the software during those years that were skipped.  For even if a year or more is skipped, the software still undergoes enhancements and changes.

9.  Cost of all yearly update/technical support fees may be viewed here.

10.  If you are not authorized to download program updates because you chose not to pay the update fee for the current year, but you download the program update anyway, then we will re-create and post the version you had previous to downloading if and only if we know what version you had, and we have a backup of that version.  This process will take one to two weeks.  You may expedite this process to be within one week for a fee of $125.

11.  If you are interested in paying a one-time fee for lifetime updates and technical support, see below.


Lifetime Updates and Support

You may obtain lifetime updates and technical support on all programs by paying a fee equal to 4 times the yearly update fee for the program you own.  If you consider our low prices and then add this amount to your program costs, you will find we are far below all of our competitors in price when you inspect the fine print of their technical support costs, update costs, and actual program costs or rental fees.  You may see what our lifetime support fees consist of at our Update Fees screen.

If you upgrade from a Standard version of Cabinet Pro or Door Pro to a CNC version, and you have already paid for lifetime support for the Standard Version, then you will owe the difference in price of Lifetime support as part of your upgrade.

 

 

You may only qualify for for the Lifetime Option if you are current on update/technical support fees.  The reason for this is that otherwise to give someone who has not been paying update fees for a given number of years would be highly unfair to those who have been paying update fees.

If a customer has Lifetime Updates & Support, and later increases his/her number of authorized seats, and the new number of seats exceed those covered in Lifetime Support, then the customer must pay the difference on or before December 31 of that year.  For example, if a customer has paid Lifetime Updates & Support for 2 seats and wants to increase his/her number of seats to a total of 5, then that customer must pay the difference between the Lifetime Support that is due for 5 seats and that which was due for 2 seats before being authorized the extra seats.  Downloading updates for any computer is not authorized until this difference is paid.

 

 

 

 

 

Why Technical Support is generally not effective on Previous Versions

Old Versions of Cabinet Pro and Door Pro are supported, but may not be effective.

If you have an old version and do not want updates, but still need Technical Support please read our policy on supporting old versions.

There are several reasons why Technical Support may not be effective on old versions..  These reasons are listed below:

A. Enhancements existing on the current version may not have existed on older versions.

B. The same Routines have been changed, making the new version operate differently than old versions.

C. Passwords, Registration Numbers, and Security Features change periodically.  Security issues from old versions may not even allow Cabinet Pro LLC into the software.

D. Screens and command buttons have been modified or deleted, making the results differ upon their operation.

E. Bugs that may have been discovered have been fixed in the current version, but not in older versions.  We have versions going back to 1986, so to support bug fixes on literally hundreds of versions, most of which are no longer in use, is simply unrealistic if not impossible.

F. Features that exist on the current version of these programs may not exist on previous versions. And features that existed on previous versions may not exist on the current version.

G. Because of the implementation of new features and the removal of some older features, Registration Numbers can change with each version that has different features than an old version.  Therefore, it is physically impossible to give Registration Numbers to old versions that do not have the same features as the current version.

H. Even the SAME command buttons that existed on previous versions may well have different instructions assigned to them in the current version.

I. Compatibility issues between versions can be serious. A job created in today's version cannot be loaded into a version from, say, 5 years ago.

 

J.  Compatibility issues with the newest version of WINDOWS can have serious effects on the operation of a given program.

K.  Parameters may be added as new features are created.  Parameters may be modified in meaning, or deleted altogether as the software evolves.


In summary, the program that exists today is not the same that existed previously. It is virtually impossible to maintain effective support for the hundreds of versions that have been released since 1986.  In addition to numerous program changes, there are also changes that have occurred in the operating system.

A. Cabinet Pro requires a number of so-called "system files" that are part of the operating system that runs your computer. Because newer computers have operating systems on them that contain system files that did not exist on earlier operating systems, providing installations with those system files on them would result in overwriting the newer system files, thus possibly interfering with the operation of your other programs existing on your computer. It is therefore a very bad idea to install ANY program that is a few years old on a new computer. So rather than running the risk of corrupting your OTHER programs that exist on your computer, we have chosen to not provide CD installations from previous years.

B. If a corruption of some sort occurs, because one of your programs requires a newer version of a system file, of if WINDOWS itself started to not operate correctly because of the installation of older system files, we would have a serious problem on your computer that could only be fixed by completely re-installing WINDOWS. This would undoubtedly cause a lot of frustration for both Cabinet Pro LLC and the company installing the old version of Cabinet Pro. As a result, we have chosen to not provide CD installations from previous years.

Because of all of the issues mentioned above, Full Technical Support is only given for the most recent version of Cabinet Pro and Door Pro. Technical Support for previous versions is generally limited to Email and is unfortunately not guaranteed to be effective. Responses to questions sent by email will take 1-5 days for old versions.


Support for Old Versions of Cabinet Pro and Door Pro

If you have an old version and do not want updates, but still need Technical Support....

We can still give you free technical support via email.  We cannot guarantee that we can solve your technical support issues, since you are not current on our most recent update, but we will certainly try to resolve any issues you may have.

Please note:
1.  Technical Support for old versions is generally restricted to email only.

2.  Remember:  Program Updates not only introduce new enhancements and features to Cabinet Pro and Door Pro, but they also resolve program glitches.  If your technical support issue on an old version involves a glitch in the software, then you will have to work around that glitch unless you decide to update your software.  Glitches are only fixed in the current version of Cabinet Pro or Door Pro, not old versions.

 

2.  We cannot guarantee that we can solve your technical support issues, since you are using a version of our software that is out of date, but we will certainly try to resolve any issues you may have.

3.  For security reasons, we cannot go into detail as to why Registration Numbers will not operate on older versions.  But we can divulge that Registration Numbers cannot be given to old versions under any circumstances because of compatibility issues.  Registration Numbers will simply not operate on old versions.

4.  Although we will try to help you with an older version, we prefer not to go this route because we are rarely successful at resolving problems you may have with an older version.  We would much prefer if you simply updated your program and then obtained full unlimited free support.

5.  Questions sent via email from those authorized FREE Technical Support will have lower priority than those who pay for FULL Technical Support and Program Updates.  Free Technical Support questions will be answered within 0-4 business days.

 

 

 

 

 

 

 

 

 

 

 

 

 

Multiple Purchases or Seats

Option 1:  Purchases where more installations are needed, each installation on Single User computers will be assigned the same company name, and each installation will be used by the same company.

50% Discount on all Additional Seats that are of a value equal to or less than the original purchase.

Note:  A "seat" is defined as an installation of a software package onto a single computer.  Two seats would consist of installing the same software on two computers.

Check your Purchasing Agreement to determine if you are allowed to have the program installed on more than one computer.  All computers on which a seat of Cabinet Pro or Door Pro exists must be registered under the same company name.  If you wish to place the program on more computers than what your Purchasing Agreement states, with the name of the company the same on all computers, each additional computer over your limit will cost 50% of the Current Regular Price of the program you purchased.

Note:  To qualify for the 50% discount on additional seats, one must be up-to-date on updates/technical support.  In addition, the seat purchased must be an option that is equal to or less than the highest option owned by the customer.

Note:  Some Cabinet Pro Options include a free 2nd seat.  This free 2nd seat is only allowed if that Cabinet Pro Option is purchased at its regular price.

Example 1:  If you purchase a Cabinet Pro Option that includes a free 2nd seat, then you will be authorized an additional seat of the same option free of charge.  If you decide to purchase any other additional seat with a price equal to or less than the Cabinet Pro Option purchased, then that additional seat will be 50% of its regular price.

But it should be noted that in order to qualify for a free 2nd seat that is part of the purchase of any given option, that option must actually be purchased at its regular price.

 

Example 2: If you purchased a version of Cabinet Pro that currently sells at $3,000 and you need another seat, the charge would be 50% of $3,000. or $1,500.

Example 3: Let's say your company purchases the CNC version of Cabinet Pro, but needs multiple seats of Design and Bidding only.  In this case, you would purchase one version of Cabinet Pro CNC Option #4.   You would now qualify to obtain multiple seats of any option priced less than or equal to the option you purchased.  Cabinet Pro, Standard Option #1, which is Design and Bidding only, at 50% of the cost of that lower option of Cabinet Pro.

Example 4: It is important to note that the percent discount shown above is taken from our Standard Prices, not from sale prices.  For example, if a given program was purchased at a sale price of $2,400, but whose regular price was $3,000, then for all seats over 1, there would be a charge of 50% x $3,000 = $1,500.  Generally, however, we do not offer sale prices since our software is already competitively priced.

Networks
Normally, Cabinet Pro is a Single User program with its data files located on the local C-Drive.  The Network Module, however, will allow all purchased seats to access the same data file from one specified location (drive & folder).  All data will be mapped to your specified drive, but with the same folder structure.

For those interested in having selected files to be located on a server to be accessed by all users of Cabinet Pro or Door Pro, we offer an inexpensive solution with our Network Module, located at our Add-On Features screen.  A separate seat is required for each computer, including the server, that is utilized to operate Cabinet Pro or Door Pro.


Option 2: Purchases where each purchase will be assigned a different Registration Number and used by a separate company.

If your company wishes to purchase more than one copy of a given program at one time, Cabinet Pro LLC offers discounts according to the table at the right.  To qualify for these discounts, the quantity shown must be purchased on the same order.  Multiple purchases made at different times are not cumulative and do not qualify for the discounts shown in the table.

Note:  The Discount percentages shown refer to the Standard Prices of Cabinet Pro and Door Pro.

 

 

 

 

 
Quantity Purchased

Discount
(off the Standard Price)

1 None
2-3 10%
4-7 15%
8-9 20%
10-20 25%
21 or more 30%

Option 3: CNC Partners: Purchases made from individual sales or with the bundling of Cabinet Pro CNC by a CNC Company.

Table 1:  Cumulative purchases made per company:  For those CNC companies who have become a partner of Cabinet Pro LLC, Table 1 at the right is descriptive of the price for which Cabinet Pro or Door Pro may be purchased by the CNC company on behalf of its customer.   Generally, this table is used when single purchases are made upon the sale of a CNC router.

Table 2:  Bundled Discounts per Purchase:  For those CNC companies that have become a partner of Cabinet Pro LLC, Table 2 describes the discount allowed where each bundled purchase consists of CNC Option 4.

For purchases of CNC Option 5 or 6: If, for example, 10 seats of Cabinet Pro CNC Option 4 are purchased at a 50% discount, and the CNC company sells one of these copies to a cabinet shop who requires Cabinet Pro CNC Option 5 or 6, then 50% of the difference in price would be owed Cabinet Pro LLC, while 50% of the difference in price would be awarded to the CNC company.  Program Add-Ons sold during the initial sale are to be split in the same manner.  Program Add-Ons or upgrades sold after the initial sale are not to be split with the CNC company.

Note: All discounts are awarded to the CNC company on behalf of its customer, not to the customer directly.

  Table 1:  Percent Discount per Company

Quantity Purchased
(Cumulative)

Discount
(off the Platinum Plan)

1 - 3 call for %
4 - 9 call for %
10 or more call for %

 

Table 2:  Percent Discount per Bundle

Bundle Purchased

Discount
(off the Standard Plan)

4 - 9 call for %
10 or more call for %

 

To become a CNC Partner:  Send the following to admin@cabinetpro.com:  A photograph of your router, a brief description, detailed specifications, and the web page to which we should link.  In addition, we ask that you link to http://www.cabinetpro.com, and place our logo (shown below) with the following description of our software:  Cabinet Pro is SimplyPowerful and offers a wide variety of options to fit the needs and requirements of all cabinet manufacturers.  Whether you need design, cut lists, bidding, optimization, CNC, Networking, Inventory Control, or a multitude of other features, now or in the future, Cabinet Pro is designed to grow with your company.


 

 

Option 4: Purchases made on the recommendation of a Machine Representative, or Cabinet Shop Supplier.

Cabinet Pro LLC offers an Appreciation payment to those representatives who recommend our software to a Cabinet Shop where the recommendation results in a purchase by the Cabinet Shop. To qualify for these discounts, the quantity shown does not have to be purchased on the same order.  Multiple purchases made at different times are cumulative and qualify for the discounts shown in the table.

Note:  The Discount percentages shown refer to the Purchase Price of whatever the customer purchased.

 

 

Quantity Purchased
(Cumulative)

Appreciation Payment
(of the Platinum Plan)

1-3 call for %
4-8 call for %
10 or more call for %
 

Option 5: Purchases made on the recommendation of a current customer.

Cabinet Pro LLC offers an Appreciation payment to current customers who recommend our software to a Cabinet Shop where the recommendation results in a purchase by the Cabinet Shop.

Note:  The Discount percentages shown refer to the Purchase Price of whatever the customer purchased.

How to Qualify:  In order to qualify for this Appreciation payment, the purchasing customer must state on his Purchasing Agreement the name of the existing customer who recommended Cabinet Pro or Door Pro.  Statements of recommendation made after the purchase do not qualify.

 

 

Quantity Purchased

Appreciation Payment
(of the Purchase Price)

1 or more 10%

 

 


 

 

 

 

Financial Options

Outright Purchase

We have four options for you to consider in order to obtain Cabinet Pro or Door Pro for your business.  For all financial transactions, we accept company checks, VISA, Master Card, American Express, and Discover.

An outright purchase is probably the most cost-effective method, for there are no finance charges, and it is a one-time purchase.  For example, if the software package you are interested in is priced at $2,000, then $2,000 is the total price of what you pay.  There is no sales tax that we collect, since Oregon is one of the two States in the Union that has no Sales Tax.
 

 


Purchase with 4 Monthly Payments

Cabinet Pro LLC offers an option for selected software that allows four equal payments paid monthly which includes a 10% finance charge on the unpaid balance per month.  See our Price List for information concerning the specific software options that offer 4 monthly payments.

Note:  This option is not available on upgrades to a higher version of Cabinet Pro or Door Pro, on added modules, or on training.


 

 

If more than 4 payments are required, the only option available is to purchase with a credit card, where the number of payments is controlled by the purchasing company.

Note:  See the section on Special Offers, Discounts, and Financing below.

 

The Leasing Option

Cabinet Pro LLC does not endorse any particular Leasing Company.  If you are interested in the inclusion of Cabinet Pro or Door Pro Software into a lease, we will work with you and your leasing company to provide  the appropriate information that may be required by your leasing company.

   

 

 


 

 

Competitive Upgrades

Do you own another software package that you would like to trade in?

If you already own a computer software design program, whose company offers a CNC upgrade, you may qualify for a competitive upgrade to the full CNC Edition of Cabinet Pro or Door Pro for a substantial discount.  The reason we offer such a discount is very simple:  we recognize the time and money you have already spent in the software you currently own, and would like to reduce the financial burden for you to switch to our full manufacturing software package.

To qualify for this Competitive Upgrade, you must provide,

1.  Written documentation showing that you own and are the registered owner of a software package that is specifically designed for the the cabinet industry.

2.  Written documentation (or common knowledge) that the software package you own has a CNC version available.

3.  A copy of the original invoice for the software you own showing that the Version of the software you would be trading in is at least equal to the Regular price of Cabinet Pro Standard, Option 3 (or Door Pro if you are purchasing Door Pro).

4.  Trade-in of your design software with security keys (i.e., "Dongles") within 60 days of purchase.  The Discount that is displayed in the above table will be sent to the customer as a rebate after the Trade-In software is received at Cabinet Pro LLC.  (Note: If the trade-in software is not sent in within 60 days, then the balance of $1,200 (or $800 for Door Pro) is automatically forfeited.)

 

Upgrading from an Outside Program

Program Discount

Cabinet Pro CNC

$1,200

Door Pro CNC

$800

Note:  To qualify for this Competitive Upgrade, this must be a first-time purchase of our software. Also, you may take advantage of either this Competitive Upgrade or the General Trade-In described below, but not both.

Please FAX this written documentation, along with your Purchasing Agreement, to Cabinet Pro LLC.

 


General Trade-In Policy

If you do not qualify for the upgrade described above, you may qualify for a General Trade-In of your existing software.  If you already own a computer software design program you may qualify for a General Trade-In with the purchase of any of our Software Packages.  Up to a $500 trade-in discount pertains to selected software only.  Please call to see if your existing software qualifies.

 

Note:  To qualify for this General Trade-In, this must be a first-time purchase of our software.  If you already own Cabinet Pro or Door Pro, then this General Trade-In does not apply. Also, you may take advantage of either this General Trade-In or the Competitive Upgrade described above, but not both.

 

 

 

Discounts & Special Offers

Extending Special Offers

Generally, Cabinet Pro LLC does not offer discounts on its already discounted software.  However, from time to time, Cabinet Pro LLC releases Special Offers on certain software modules that are usually time sensitive.  For example, a typical Special Offer may read,

15% off all Regular Prices
(Valid between October 10-16)

Any individual or company may extend the Special Offer for a period of 30 days from the final date of the Special Offer with a non-refundable deposit of $500, if the deposit is paid during the time the Special Offer is valid..  In this example, the 30 day extension would start on October 17.

If a Special Offer is valid between two specified dates, then, in the interest of fairness to all, the offer shall not be extended to a single individual or company without being extended to everyone after the final date of the Special has passed (unless a deposit has been given).  When the final date has passed then the Special offer is no longer valid.


Consider a Special Offer where there is no time period advertised, such as,

15% off all Regular Prices
(This special will be discontinued without notice)

 

If a Special Offer has no time period advertised showing when the Special Offer is valid, such as the example above, then a $500 deposit that is given while the Special is active will hold the Special Offer for 30 days from the date the deposit is given, whether or not the Special Offer is discontinued.

If the item that was part of the Special Offer is not purchased within the 30 day period, then the $500 down payment may be applied to a software purchase at whatever the current prices are at the time of purchase.  There is no time limitation on when the $500 may be applied to a purchase if using current prices.

If a program is purchased during a special, then the Special's prices are fixed for a 30-day period.  This will allow the purchasing company to upgrade its program at the same prices under which the original program was purchased.  For example, if Cabinet Pro CNC Option 4 was purchased at a discounted price, then Cabinet Pro CNC Option 5 or 6 could be purchased at its discounted price if the upgrade occurs within 30 days, even if the Special is no longer active.

Note:  See the section below on Special Offers, Discounts, and Financing below.

 

Educational Discounts

For accredited colleges, universities, technical schools, and high schools, we offer an across-the-board 40% discount off the regular price of all software.  There is no discount on update/full technical support fees.

There exists a $20% discount for school districts where the software would not be used by students.

Note:  Cabinet Pro Lite is not appropriate for educational facilities, and therefore does not qualify for any discount.

 

Special Offers, Discounts, and Financing

Because our prices are highly competitive and the lowest in the industry when compared to software with similar features, we do not offer discounts on our already discounted software.  But should any software be discounted, then that software must be paid in full and does not qualify for monthly payments.

Under all cases, the software purchased under a discount or special offer will not be activated until full payment is received.

 

Special Offer Restrictions

All Special Offers are available for the U.S. and Canada only.  The cost of doing business internationally exceeds the lower prices that are sometimes available with Specials.  Therefore, those outside the U.S. and Canada should ignore any Special that may be available on our website.

Special Offers, Discounts, and Additional Seats

A "seat" is defined as an installation of a software package onto a single computer.  Two seats would consist of installing the same software on two computers.  Please see the section on Multiple Seats for a description of how Special Offers apply to additional seats over one.

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Product Delivery and Computer Crashes

Standard Method of Delivery of Purchased Software

Please note:  Unless your Purchasing Agreement states otherwise, each purchase of any Option of our software allows you to download the full program, along with all video tutorials immediately.  If you require a Backup CD containing the same program and videos, there exists a small charge for this and can be purchased by calling Cabinet Pro LLC.


 

 

Each purchase includes the following:

1.  One seat of the software where a "seat" is defined as one installation on one computer.

2.  One and only one Registration Number per seat, used to install and operate the software on a given computer.

3.  Free Technical Support for life.  (See our policies on Technical Support for details.)

Computer Crashes

Unforeseen problems may render Cabinet Pro or Door Pro inoperative.  The hard drive may crash, a fire may occur, breakage may occur, or even a theft of your computer may happen.  If anything happens to your computer where you no longer may access Cabinet Pro or Door Pro, Cabinet Pro LLC authorizes the download & installation of our software onto another computer or hard drive, where you may restore a backup of your data and re-register the software for use on that computer.  If you are current on updates and full technical support, then this service is free of charge.  If you are not current, then the only charge would be to get you up to date on the most recent version of our software.

For security reasons, we cannot go into detail as to why Registration Numbers will not operate on older versions.  But we can divulge that Registration Numbers cannot be given to old versions under any circumstances because of compatibility issues.  Registration Numbers will simply not operate on old versions.  So Registration Numbers will only be issued if you are using the Current Version of Cabinet Pro or Door Pro.

 

As was already mentioned, Cabinet Pro LLC will help you get Cabinet Pro or Door Pro operational on another computer free of charge after a crash of some sort.  However, Cabinet Pro LLC reserves the right to deny free re-installation if the "computer crash" is obviously questionable to Cabinet Pro LLC or if a "computer crash" occurs on a semi-regular basis.  In these cases Cabinet Pro LLC may require written confirmation from a reputable computer repair business before authorizing a free registration of Cabinet Pro or Door Pro onto another computer.

To date, we have never had to request a confirmation of this sort and, since 1986, we have never charged anyone to re-register Cabinet Pro onto another computer after a computer crash.  We have always given authorization to install and re-register Cabinet Pro or Door Pro free of charge because our customers simply do not abuse this free service.  Honesty seems to be an inherent character trait of cabinet makers.


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Downloading Tips


Tips to Read Prior to Downloading & Installing Software

If you are having trouble downloading a program, video tutorial, or document from our site, your web browser may be blocking your download, or it may be automatically saving your download somewhere on your computer. Different browsers behave differently, so make sure you are familiar with how your particular browser downloads and saves files. There are several factors that can cause problems downloading programs from our site or from other sites besides improper use of a browser. Try these tips after you've checked your computer for your download and made sure your browser isn't blocking your download.

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If you have firewall and/or antivirus software--such as McAfee, Norton, or Symantec--running on your computer, ensure they are up to date and configured to allow traffic from cabinetpro.com.

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If you use browser add-ons to enhance your browser security, make sure they are all up to date and configured to allow traffic from cabinetpro.com.

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If you are trying to use a download manager to download content from cabinetpro.com, try bypassing the download manager and using your browser's built-in download function. Several download managers are known to misbehave when downloading software.

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If you are on a school or corporate network, your system administrator may have blocked access to all or parts of Cabinet Pro or its video tutorials. Try connecting to cabinetpro.com using a different computer and/or network.

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If you are in the United Arab Emirates, Pakistan, Singapore, Malaysia, or the Philippines, you may be temporarily unable to download content from cabinetpro.com. This is due to the way Internet traffic is managed in your area, and there is currently no solution for this issue.

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Try clearing your browser's cache and restarting it.

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Make sure your browser is configured to accept cookies from cabinetpro.com.

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Make sure you're using the latest version of your browser.

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Some Virus protection programs inhibit downloading. Disable your Virus protection program.

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Disk is Full. Make sure you have enough Disk space to install about 50GB of program files and supporting data files.

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Make sure you have Administrative rights to download or install programs.

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A slow or intermittent Internet connection can corrupt a download very quickly. Check your Internet connection.

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Internet Explorer may block your download. If it does, you will see a yellow bar at the top of your Internet Explorer window notifying you that it's done so. Follow its directions to allow you to continue downloading.

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Mozilla Firefox may give you the option of opening your file or saving it. If it doesn't, and you only see Firefox's Downloads window, you can right-click on your download in that window and select Open Containing Folder to locate your downloaded file.

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Safari will usually download your document directly to your preferred downloads folder. If that's the case, and you only see Safari's Downloads window, you can right-click on your download in that window and select Show in Finder to locate your downloaded file.

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Google's Chrome browser may download your document directly to your preferred downloads folder. If that's the case, there will be a button at the bottom of your Chrome window representing your downloaded document. Click the small arrow on the right of that button and select Show in Folder to locate your downloaded file.

If you experience any of these issues that result in a failure to download, please resolve the issue as described above, re-start your system, and re-download the software.  Make sure you delete any files that you have already downloaded before attempting to re-download, for they are probably corrupted.  If you still have issues that you cannot resolve please contact Cabinet Pro LLC Technical Support at (541) 664-2808.

 

 

 

 

 

Re-Seller Programs


Representing Cabinet Pro and Door Pro as a Distributor or Representative

Please contact our office directly if you are interested in becoming a reseller, representative, or distributor for Cabinet Pro and Door Pro.


Cabinet Pro Discounts based upon Recommendation from a current owner of Cabinet Pro or Door Pro

For those Companies that own Door Pro or Cabinet Pro, any Cabinet Shop that is a first-time buyer who is directly recommended by this Company will receive a 10% discount on any current price of Cabinet Pro, Option 3 or higher.  In order to qualify for this discount, Cabinet Pro LLC must receive in writing the recommended Cabinet Shop by the Company prior to the Cabinet Shop's purchase, and on the same day as the purchase.  For example, if we receive an email from Specialty & Custom Door Co. at 9AM PST that John's Custom Built Cabinets will be purchasing Cabinet Pro, then,

A. In order for the letter from Specialty & Custom Door Co. to be valid, Specialty & Custom Door Co. must receive a reply from Cabinet Pro LLC via email validating our receipt of the recommendation.  Without the validating reply email from Cabinet Pro LLC, any additional discount is unauthorized.

B.  If John's Custom Built Cabinets purchases anytime between 9:01 AM and 5PM PST on that same day, then John's Custom Built Cabinets qualifies for a 10% additional discount on any program or add-on module purchased as long as the program is Cabinet Pro, Option 3 or higher.  This discount is applied to even those programs that may already be discounted.

C.  If John's Custom Built Cabinets had already purchased prior to 9AM PST, then no additional 10% discount is authorized.

D.  If John's Custom Built Cabinets purchases any time after 5PM PST on the day we receive the recommendation from Specialty & Custom Door Co., then no discount is authorized.  (Of course, Specialty & Custom Door Co. can email another written recommendation on another day when John's Custom Built Cabinets intends to purchase Cabinet Pro.)

E.  Alternatively, John's Custom Built Cabinets may split the 10% and designate a finder's fee to be awarded to Specialty & Custom Door Co., where the difference between the finder's fee and 10% will be awarded to John's Custom Built Cabinets.

F.  This 10% discount or finder's fee pertains to the listed selling price only.  This does not include training, update/technical support fees, or custom programming changes.  For example, if a program is purchased for $2,800, $450 is purchased for updates, and $600 is also paid for training, then a 10% finder's fee of $280 will be awarded.  The update fee and training fee is not discounted or part of a finder's fee.

Disclaimer:  Our use of the names, Specialty & Custom Door Co. and John's Custom Built Cabinets is meant to denote fictional companies for explanatory purposes only.  Any resemblance to actual companies is purely coincidental.

 

CNC Partners and Machine Suppliers

Please transfer to our CNC Partners page for details.

 

 

 

Click here for a comparison study of Cabinet Pro

 

Cabinet Pro®, Door Pro® and SimplyPowerful® are Registered Trademarks of Cabinet Pro LLC

Telephone: (541) 664-2808
Fax: (541) 664-2810

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